rainy portraits in Rochester, NY
I would guess that I am one of the few wedding photographers who actually really like it when it rains at a wedding. I don’t like the all-day downpours or the high winds or anything like that, but I do like a short little 20 minute shower. The reason for my liking the rain is that I think it helps to clean up the atmosphere, the sky just looks cleaner. I also like the great cloud formations, the nice diffused lighting and the amazing reflections off of everything wet
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This is an engagement session from Rochester, NY, that I did on Wednesday evening right after a heavy rain and then during a light shower. I was a little nervous about high winds and lightning, but thankfully all we got was a little rain. Jess and Andrew told me not to worry about working outside because they didn’t mind getting dirty. I wore grey pants, so I guess I didn’t mind sitting, laying and leaning in the mud, dirt and general lack of cleanliness in the city. After I showed Jess her images I received just about the best compliment ever,
“What can I say buddy, you rock the house! We love the pictures they are beautiful, which is something of a miracle because I hate the way I look in almost all pictures. I can’t wait to see what you pick for the book. My roommate asked if she could borrow you to just follow her around the house for the day and make her look good, hahaha!!! I will check in later today for the book!
Now get some sleep you fool, 5 something in the morning what in the world!”
I’d love to see a video of me working one day because just about every client laughs at me, the process, my reactions and my words while I am shooting… I really don’t mind since I consistently come away with photographs like these but it makes me wonder what cracks people up
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I am going to be using a new lab for some of my weddings this year, I got the sample prints in the mail today and everything looks great. Their customer service is very personal and their packaging is amazing. Neither of those may seem like huge feats but in today’s high quantity low quality marketplace it can be difficult to find a company that is willing to make that extra effort to make their client genuinely happy. I think one of the reasons that I am satisfied with this new photo lab is that the company culture (based on the two people who I have been working with) aligns very nicely with my own personal and company culture so the comfort level is high.
I received a pack of 100 DVD-R discs in the mail today. The package was in rough shape, the container was opened and the discs were damaged. Now it is time to see how this reputable ecommerce store handles the problem. If all goes well then I will recommend that you shop with them, if things go badly then expect to read an honest warning.
I frequently speak of how important great customer service is and how I think that one of the reasons why so many people are quick to price shop is because, in many instances, great customer service is something that people have not ever experienced and so don’t know that they are missing out on it by working with the cheapest provider. This week I have been given the opportunity to prove that I practice what I promote. I offer what are called reception signature journals and I had several clients order them just a few weeks before their wedding. Under normal circumstances there is no chance that they would be ready in time, as the standard turn around period is 4-6 weeks (and sometimes 8+ weeks). For these clients I immediately had the images edited, the books designed and uploaded to the print presses website on the day of the order. I am covering the cost of rush service on these reception signature journals and I am also paying for expedited shipping to ensure that the books are delivered in time for the weddings. As a way to show good faith, and to prove that I didn’t mark the books up by my rush service cost, I charged each client the rate which was quoted to them almost 6 months ago
. I think this is one of those instances where a company that charges a premium has a responsibility to give their clients more than they expect and exactly what they paid for
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My grandmother fell and broke her femur, she is out of surgery already and I believe that she is doing very well
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I am going to take the rest of the night off to read, exercise and think. I have been working very hard and I need some time to reflect on things.
I hope you enjoyed the photos; that was a fun engagement session with Jess and Andrew, a very loving couple!









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